Why switch to a meter?
 
Switching to a meter makes saving money and water simple. Almost 90% of our customers already have a water meter, so they only ever pay for what they use and not a penny more.

We also live in one of the UK's driest regions, and our water is precious. Small steps to save water will help protect it for our communities, businesses, and the environment.

 

 

  • Most customers have saved an average of £150 by switching to measured rates
  • When you get a water meter, we’ll use your meter readings to make sure you only pay the exact amount you’ve used, and you could save more by using less water at home
  • Get access to a range of tariffs with discounts of up to 50%. Find out if you’re eligible today for WaterSure, Lite or AquaCare Plus.

What if you change your mind?

 
If you find you’re not better off after moving to measured charges, you might be able to switch back to unmeasured rates.  


Between now and April 2030 we’re moving all customers with a meter over to measured charges. Once our programme reaches your area and you have a meter fitted, you’ll move over to metered charges even if you’ve chosen to switch back to unmeasured rates previously.
 
Register your interest
 
Register online for a water meter here.

 

Once you’ve let us know you’re interested, we'll be in touch to talk about the next steps.
 
Step 1 – We’ll call to arrange an appointment
Step 2 – Our team will check to see if a meter can be fitted
Step 3 – we’ll fit your meter and put you in control of what you use
 
You can also call us on 03457 919 155 to book your appointment, and It’s all completely free.

 

What happens next?
  
We'll call you back and arrange a time to carry out a survey to find the best place to fit your meter. This is normally outside in the footpath. While one of our experts are there, they’ll also give you free equipment, tips and advice to save water in your home to help you save more money on your bills.
 
If we can't find a suitable place outside, our plumber or member of our dig team will arrange a further visit to prepare an area for the meter; if this happens, we'll make good the area once the ground has settled.
 
What if I can’t have a meter fitted?
 
It doesn’t happen very often but if we can’t find the right location for your meter, then you will be eligible for Assessed Measured charges. We’ll ask some questions about your usage, number of people in your household to work out the best way to help you save money.