Working with Scope to improve services for our disabled customers  


We’re proud to work in partnership with Scope. Scope are the leading pan-disability equality charity in the UK.  

 

 

Scope’s Utilities Membership 

We became the first water company to join Scope’s Utilities Membership (SUM) in 2020. We work with other utility companies, to find ways that we can support our disabled customers. 
 
For many disabled people, utilities are an extra financial pressure. This might be due to extra washing, heating, or charging electrical medical equipment.  

This is in addition to the many extra costs of being disabled. Scope’s research found that disabled households need an additional £975 a month to have the same standard of living as non-disabled households. 
 
This is why we’re working with Scope to better support our disabled customers.  
 
Since 2019 we’ve had many achievements through the SUM partnership. These include: 

  • Helping expand knowledge and sign-ups to the Priority Services Register
  • Training staff from across the industry
  • Offered direct help to those in need
     

Disability Energy Support with Water Advice Service (DES) 

 

We became co-funders of Scope’s Disability Energy Support with Water Advice Service in 2021. 
 
This service provides support to disabled people and their families including:  

  • free energy and water advice 
  • helping customers to manage their energy and water needs 
  • identifying additional benefits and support that they may be entitled to  
  • helping customers sign-up to the relevant Priority Service Registers, so that they receive the support they need from their utility companies.  

 

Scope’s Disability Energy Support with Water Advice Service is needed now more than ever, given the cost of civing crisis. 4 in 10 (43%) callers to Scope’s energy helpline were already in energy debt this summer, on average to the tune of £1,351.

 

You can contact Disability Energy Support with Water Advice Service via phone, by calling 0808 801 0828 
by email - disability.EnergySupport@scope.org.uk  
or visit the website - Disability Energy Support | Disability charity Scope UK